Frontend slowdowns and slow response times in the POS/admins

Incident Report for CrystalCommerce

Resolved

This incident has been resolved.

Posted Apr 30, 2024 - 17:17 PDT

Monitoring

We’ve applied a change to a third party middle ware that appears to have been accidentally misconfigured which was leading to higher than normal response times. We are monitoring the fix and so far are seeing positive indications that performance is returning to expected states. We will provide more updates once this is conclusive.

Posted Mar 03, 2024 - 11:46 PST

Identified

We’ve applied a change to a third party middle ware that appears to have been accidentally misconfigured which was leading to higher than normal response times. We are monitoring the fix and so far are seeing positive indications that performance is returning to expected states. We will provide more updates once this is conclusive.

Posted Mar 02, 2024 - 20:00 PST

This incident affected: Admin, POS, and Frontend.